We enhance contact centres through the power of Conversational AI

Going beyond the static approach of defining the appropriate tone by call type, our Digital Workforce listens to your customer and adjusts their tone, language and approach through the interaction. Based on topic, customer language, sentiment and history, our Digital Workforce will ensure every interaction in aligned to your brand strategy.

Supported by a commercial model that only charges for successful interactions, our approach ensures our partnership is set up for success through aligned goals and embedded continuous improvement.

Our reporting dashboards provide you with two key data sets – a clear picture of performance down to an interaction level; and data, trends and insights to enable continuous improvement across people, process and technology.

From delivering differentiated experiences for high value customers, to changing the approach for customers who have previously preferred a human interactions; our Digital Workforce quickly assesses all available data to determine the best pathway for each individual customer.

This approach delivers improvements across staff and customer experience, as well as efficiency gains through reduced average handling time and improved speed to competency.

Where customer’s enquiries fall outside of the scope of trained activities, our Digital Workforce will hand over to a human coworker. To ensure an optimised customer journey, our Digital Workforce will provide all contextual information to their human counterpart, reducing customer effort and delivering a seamless experience.